How to Add a "Mark Conversation as Closed" Action in Manychat
In this article
Learn how to add a "Mark conversation as Closed" action to your automation flows in Manychat. This action helps manage your conversations by automatically closing them once a specific part of your flow is completed, ensuring your live chat agents focus on active interactions.
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Here's how to add a "mark conversation as closed" action in Manychat
- Access Automations
Navigate to the "Automation" section in your Manychat dashboard. This area allows you to create and manage all your automated message flows and sequences.
- Select an Automation
Choose an existing automation from your list to edit its workflow. This will open the flow builder where you can add or modify steps.
- Add a New Action Block
In the flow builder, click the blue plus (+) button to add a new step. Then, scroll down the menu and select "Actions" under the "Logic" section, and click "+ Action" in the panel.
- Choose Live Chat Category
From the "Perform next actions..." pop-up menu, click "Live Chat" from the categories on the left. This filters the available actions to those related to live chat management.
- Mark Conversation as Closed
Finally, select the "Mark conversation as Closed" option from the list of Live Chat actions. This action will now be part of your automation flow, closing conversations automatically.
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Frequently Asked Questions
The "Automation" section in Manychat allows you to create and manage automated message flows, sequences, and rules to interact with your subscribers without manual intervention.
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