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How to Add a Delete Contact Action in Manychat Automation

·2 min read
In this article

This guide will show you how to add a 'Delete Contact' action within an automation flow in Manychat. This action allows you to automatically remove contacts permanently from your audience based on specific triggers or conditions in your automation.

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Here's how to add a delete contact action in Manychat

  1. Navigate to Automations

    Begin by logging into your Manychat account. On the main dashboard, locate and click the "Automation" option in the left-hand navigation menu. This will take you to your list of existing automation flows.

  2. Open an Existing Automation

    From the list of automations, select the specific automation flow where you want to add the 'Delete Contact' action. Clicking on an automation will open its visual flow builder.

  3. Add a New Action Block

    In the automation flow builder, click the blue plus "+" button, usually found in the top-right corner. This action opens a menu with various elements you can add to your flow. Scroll down the menu and select "Actions" under the 'Logic' section to insert an action block.

  4. Configure the Action Block

    Once the 'Actions' block is added to your flow, click the "+ Action" button inside this block. This will open a modal titled 'Perform next actions...' where you can choose the specific action you want to implement.

  5. Select 'Delete Contact'

    In the 'Perform next actions...' modal, click "Contact data" from the left-hand menu. Then, scroll down the list of available contact data actions and click "Delete Contact". This will add the action to your automation, ensuring contacts are permanently removed when this step is reached.

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Frequently Asked Questions

The 'Delete Contact' action in Manychat permanently removes a contact from your audience. This means the contact will no longer receive messages or be included in your audience segments.