How to Add an Assign Conversation Action in Manychat
In this article
Automate your customer service workflow in Manychat by adding an "Assign conversation" action. This guide will show you how to set up an automation to automatically assign conversations to specific team members or groups, ensuring timely responses and efficient management of customer interactions.
Explore more Manychat tutorials with interactive Saltfish walkthroughs.
Here's how to add an assign conversation action in Manychat
- Navigate to Automations
To begin, access your Manychat dashboard and locate the 'Automation' option in the left-hand sidebar. Clicking this will take you to your list of existing automation flows.
- Open an Existing Automation
From the list of automations, select the specific automation flow you wish to modify or add an action to. This will open the visual flow editor for that automation.
- Add a New Action Block
In the automation flow editor, click the blue '+' button, typically found on the right side of the screen, to add a new action block to your workflow. Then, in the menu that appears, scroll down and click 'Actions' under the 'Logic' section.
- Select '+ Action'
Within the newly opened Actions configuration panel, click the '+ Action' button. This will prompt a dialog box where you can choose the type of action you want to add.
- Choose 'Assign Conversation'
In the 'Perform next actions...' dialog, navigate to the 'Live Chat' category on the left. From the available options, select 'Assign conversation' to add this specific action to your automation flow.
- Assign a Team Member or Group
After selecting 'Assign conversation', click the dropdown menu to reveal a list of your team members and groups. Choose the specific individual or group you want to assign the conversation to.
Your turn to show how it works.
Build a walkthrough of your product with Saltfish, then share it with your customers.
Frequently Asked Questions
The 'Automation' option allows you to create and manage automated workflows for your chatbot, such as sending messages, assigning conversations, or performing other actions based on user interactions.
Manychat
