How to Manage Contact Emails (Primary and Secondary) in HubSpot
In this article
This guide will show you how to remove a secondary email address or set a secondary email as the primary email for a contact in HubSpot.
Explore more HubSpot tutorials with interactive Saltfish walkthroughs.
Here's how to manage contact emails (primary and secondary) in HubSpot
- Access Contact Records
Navigate to the 'Contacts' section within the CRM menu on the left sidebar. This is where all your contact records are stored.
- Select a Contact
Choose the specific contact record you want to modify from the displayed list. Clicking on their name will open their detailed profile.
- Open Email Management
On the contact's profile page, locate the 'About this contact' section and click on the email address field to reveal options for managing emails.
- Remove a Secondary Email
In the email management popover, find the secondary email you wish to remove and click the 'Delete' button next to it.
- Confirm Email Deletion
A confirmation dialog will appear. Click 'Delete email' to permanently remove the secondary email address from the contact's record.
- Set a Secondary Email as Primary
Alternatively, to change the primary email, click the 'Make primary' button next to the secondary email you want to promote.
- Verify Primary Email Change
The system will automatically swap the primary and secondary email statuses. The newly designated primary email will appear at the top of the list.
Your turn to show how it works.
Build a walkthrough of your product with Saltfish, then share it with your customers.
Frequently Asked Questions
You can find the email management options by clicking on the email address field within the 'About this contact' section of a contact's profile.
HubSpot
